Extend your capability - Coaching in Action

Companies are under constant pressure to reduce their external costs. At the coachingsame time, senior managers may lack the capacity and/or the capability in their teams to implement the necessary changes. That is why hiring consultants is something that is often done reluctantly.
To build authentic relationships consultancy companies should design each of their engagements with clients in a way that renders the consultant redundant. As consultants in management this is a core part of what we do at Kertzmann.

The challenge


The need for additional capacity is often a temporary issue, and is easily managed by using contracting resources. However, building new capabilities among existing teams always presents a challenge. Organisations may invest in training courses, but classroom training only provides theoretical knowledge. True know-how is achieved by doing and learning from our mistakes. The challenge is that in today’s business environment mistakes cannot be left unnoticed for any considerable length.

Our approach


In all our engagements, we create an environment that facilitates true learning for our clients while enabling the delivery of business results within tight deadlines. We achieve this by assigning our experts to take responsibility for the delivery while working with our client’s staff to get the job done. We lead, manage and subtly coach through doing and getting results.

Management coaching


Our clients often become interested in introducing our methodology to their project managers and programme managers. In order to meet such requests, we have developed a result-centric management coaching programmes which immediately impacts the rate of success of participant’s in-flight projects. We don’t provide a set training course, rather, we work with our clients to deliver business results by supporting them to adopt a set of new practices.

Building cohesive teams


The most common interpretation of elimination of waste originates from manufacturing. Learning teamAs a result, we intuitively view it as a mechanistic change to people’s activities. In practice, the most unexploited waste that exists in companies is caused by divisions, which are inherent in the way businesses are organised. Our processes and structures separate customers from companies, individuals from their teams and business functions from each other.

People generally, blatantly or otherwise, act to fulfil their own KPIs, with little awareness of the business value, customer experience or impact that their actions may cause elsewhere. In order to eliminate the waste caused by such practices, we need to cultivate new behaviours in teams. With that in mind, we have used the learning team concept to design a process that we use to improve teams’ performance. It reveals the consequences of the teams’ current practices in a safe learning environment, and introduces a results-focused way of working.

Not only will we leave you with a measurable return on investment, we will ensure that your internal customers and stakeholders are satisfied. We will also leave your people and organisation with a sustainable enhanced capacity and capability.

In your operation, you will experience ain your operationn increased quality of service and a reduction in operational costs as a result of doing the correct things right the first time around (i.e. right first time). In addition, you will see a faster pace and increased reliability in the delivery of business goals.

In your business, you will experience a sea change in the way change programmes are being managed. Your programme teams will be in a condition to deliver the promised benefits and satisfy stakeholders.

Your people will have an increased capability to achieve more challenging business goals and they will focus all their activities on getting results that have measureable value.

By placing your customer at the centre of all processes; they will experience an overall journey improvement. Subsequently, you will benefit from an increase in customer loyalty and reputation across your Niklaset.

We believe successful business results can only be achieved when people in our clients’ organisations own the design and are committed to achieving the promised outcomes. This ensures ownership, which will result in commitment and sustainability after the consultants have departed.